Onboard Direct

Frequently Asked Questions

What digital assets can I swap for my local currency?

Onboard is the simplest self-custody asset to use for everyone. If you're looking for a wallet where you can completely own your assets and take control of your finances without relying on any middlemen, Onboard is the right choice for you

What local currencies and payment methods does Onboard support?

Can I use Onboard Wallet anywhere?

What is a self custody wallet?

What is Onboard?

How does Onboard Direct actually work?

Onboard Direct offers a quicker route from crypto to cash, simplifying the process into seconds. Say goodbye to manual P2P transactions: with Onboard Direct, you get a deposit address on your preferred network.

Send any supported stablecoin asset to this address, and it is instantly converted to cash at the best market rate, and transferred to your linked bank account.

What currencies does Onboard Direct support?

Onboard Direct supports stablecoin to cash conversions in the following currencies:

Kenyan Shillings (KES)
Nigerian Naira (NGN)
Ugandan Shillings (UGX)

Many more currencies across Africa, Asia, and Latin America coming soon!

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How do I add my bank or mobile money account?

Adding your bank or mobile money details is a quick process. Simply provide:

The name of your bank or mobile money provider
Your account number.

Ensure the account name matches your name on Onboard, to successfully link the account and process transactions.

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What networks does Onboard Direct support?

Onboard Direct currently supports Tron, Ethereum, BSC, and Polygon networks.

Once your Onboard Direct account is created, you can generate wallet addresses on your preferred networks.

All supported assets sent to these addresses are swiftly converted and transferred as cash to your linked bank account.

What assets are supported on Onboard Direct?

Onboard Direct currently supports stablecoins such as USDT, USDC, and BUSD across the Tron, Ethereum, BSC, and Polygon networks.

When a supported asset is transferred to your Onboard Direct address, an automatic cash conversion is initiated, and you'll receive notifications of the transaction status.

Can I hold assets in my Onboard Direct account?

No, your Onboard Direct account does not store digital assets.

All supported assets sent to Onboard Direct addresses are promptly converted to cash and transferred to your linked bank account.

What happens if I send an unsupported asset to my address?

If you send an unsupported asset to your address(es), cash conversions won't be initiated for these assets.

You'll need to reach out to us to initiate a refund for the asset. To ensure a smooth transaction, please make sure you only send supported assets to your address.

Can I share my Onboard Direct address with others?

Absolutely! Sharing your address on your preferred network allows others to send you supported tokens easily, which are then instantly converted to cash in your bank account. It's a convenient way to receive instant payments from others.

Do I need to verify my account to use Onboard Direct?

Yes, account verification ensures secure transactions on Onboard Direct.

To verify your account, provide your ID (like an international passport, driver’s license, or National ID) and verify your phone number.

Verification typically takes a few minutes, and we ensure the security and privacy of your data.

I already have an Onboard account. Can I use Onboard Direct?

Yes, if you’re an existing Onboard user, simply log in with the same email address on Onboard Direct.

Say goodbye to P2P

Onboard Direct gives you dedicated wallet addresses linked to your bank or mobile money account

How it works

No more delays or manual transactions

Get started with Onboard Direct

Frequently Asked Questions